Terms of Use
These Terms of Use ("Terms of Use" or “Terms”) are a legal contract between you (“you/your” or “user”) and Veta Health. Veta Health is a service that enables patient users (“
Patient User(s)”) to engage in clinically validated care plans with their care partners, healthcare providers, and health organizations (collectively, “
Healthcare Provider” or “
Provider”). Further, Veta Health is the creator of (i) the Veta Health websites located at
www.myvetahealth.com, and
www.veta.health (collectively, the “
Site”), and (ii) our web portal and mobile applications (collectively, the “
Platform”). The Site and Platform are provided by Veta Health for users’ use in connection with our services (collectively, the Site, Platform, and accompanying services are the “
Service(s)”).
These Terms govern Patient Users’ access and use of the Site, Platform, and Services. By accepting these Terms and using the Site, Platform, and Services, you acknowledge that you have read, understand, and agree to these Terms and the Patient Privacy Policy. Any capitalized terms not defined in these Terms are defined in the Patient Privacy Policy.
What Are The Services?
The Services are intended to provide Patient Users with general information on healthcare and other general content pertaining to health topics and access to their Healthcare Providers. The Services contain certain pages, sections, services, and content that are only available to registered users of Veta Health’s Services, including a means to share, track, and monitor personal health information relating to health condition(s) by facilitating the connection between you and Healthcare Providers through use of the Services.
You may access and use the Services only in accordance with these Terms, and you agree to comply with all applicable laws, rules, and regulations, including any other policies incorporated into these Terms, such as our Patient Privacy Policy.
The Services are not intended to be used to identify emergencies or to treat emergent, serious, or life-threatening conditions. If you are a user and you or someone you know believes you are suffering an emergent or life-threatening condition, call 9-1-1 immediately where that service is available or go to the nearest open clinic or emergency room.
What Does Veta Health Not Provide?
We DO NOT provide medical advice.
By accepting these Terms, you agree and acknowledge that we do not provide clinical, laboratory, or supplemental manufacturing services. Our role is limited to supporting and facilitating your access to these services via our Platform. YOU AGREE AND ACKNOWLEDGE THAT VETA HEALTH IS IN NO WAY PROVIDING DIAGNOSIS OR TREATMENT TO YOU. YOU FURTHER ACKNOWLEDGE AND AGREE THAT THE INFORMATION, PROCESSES, PRODUCTS, AND OTHER ITEMS REFERENCED AS PART OF THE SERVICES ARE NOT INTENDED AS A RECOMMENDATION OR ENDORSEMENT OF ANY COURSE OF ACTION, INFORMATION, OR PRODUCT. WE EXPLICITLY DISCLAIM THE CREATION OF A PROVIDER-PATIENT RELATIONSHIP WITH YOU.
THE PLATFORM AND SERVICES CANNOT AND ARE NOT DESIGNED, INTENDED, OR APPROPRIATE TO REPLACE THE RELATIONSHIP BETWEEN HEALTH CARE PROFESSIONALS AND PATIENTS OR TO ADDRESS SERIOUS, EMERGENT, OR LIFE-THREATENING MEDICAL CONDITIONS AND SHOULD NOT BE USED IN THOSE CIRCUMSTANCES.
Any medical advice provided by Healthcare Providers using information from the Services is based on the personal health data you provide. If you do not provide complete and accurate personal health information, the medical advice you receive may not be accurate or appropriate. Questions and information collected through the Services are designed for informational purposes and to identify potential patterns in symptomologies and treatments. The Services and/or any data derived from the Services are in no way intended to replace the independent clinical judgment of a qualified healthcare professional.
FURTHER, A HEALTHCARE PROVIDER’S USE OF OUR SERVICES IS NOT AN ENDORSEMENT OR RECOMMENDATION OF SUCH HEALTHCARE PROVIDER BY US. THE MEDICAL ADVICE PROVIDED TO YOU BY YOUR HEALTHCARE PROVIDER OR ANY OTHER PROFESSIONAL IS NOT UNDER OUR CONTROL, NOR DO WE PROVIDE IT TO YOU OR USE IT.
We do not confirm the credentials of any healthcare professional using the Services to provide medical advice to Patient Users. We do not validate that any such persons are in good standing with their respective licensure board(s) or that they are using the Services in accordance with laws applicable to the practice of medicine. It is YOUR responsibility to separately confirm that a Healthcare Provider is in good standing with his or her respective licensing board(s) and to exercise whatever other due diligence you feel is appropriate in selecting and maintaining your choice of healthcare professionals.
General information available through the Services about medical conditions, symptomology, available drugs, treatment options, and other educational articles and videos is provided for general educational purposes only. Never disregard, avoid, or delay obtaining medical advice from a physician or other qualified healthcare professional because of something contained in the Services. If you have or suspect that you have an urgent medical problem or condition, please contact a qualified healthcare professional immediately.
Who Is Eligible To Use The Services?
You must register to create an account (“
User Account”) and become a registered user to access the Services. To register, you must create a username and provide your name, your email address, and other information specified in the registration form (“
Registration Data”). We reserve the right to reject any username we deem offensive or inappropriate. Users may not register as a business name. You may change or correct information in your account by contacting Veta Health at
support@myvetahealth.com. You agree not to register for a User Account on behalf of an individual other than yourself unless you are legally authorized to bind such person to these Terms. By registering another person, you represent that you are legally authorized to do so.
By registering for an account and using the Services, you represent and warrant as follows:
- You are at least 18 years old and are otherwise legally qualified to enter into and form contracts under applicable law;
- Your Registration Data is true, accurate, current, and complete;
- You will update your Registration Data as needed to maintain its accuracy;
- You are authorized to create a User Account (either for yourself or another person);
- You acknowledge and agree to the terms of the Patient Privacy Policy;
- You are legally authorized to view and share with us health data and other Personal Data (as that term is defined in the Patient Privacy Policy); and
- You are not located in a country that is subject to a U.S. Government embargo or that is designated by the U.S. Government as a “terrorist supporting” country, and you are not listed on any U.S. Government list of prohibited or restricted parties.
NOTE: THIS AGREEMENT IS VOID WHERE PROHIBITED BY LAW. DO NOT USE THE SERVICES WHERE PROHIBITED BY LAW. YOU UNDERSTAND THAT YOUR USE OF THE SERVICES MAY INVOLVE OR REQUIRE THE TRANSMISSION OF SIGNIFICANT AMOUNTS OF DATA. YOU ARE RESPONSIBLE FOR ALL DATA CHARGES THAT MAY BE CHARGED BY YOUR WIRELESS CARRIER OR INTERNET SERVICE PROVIDER OR THAT MAY OTHERWISE ARISE FROM YOUR USE OF THE SERVICES.
How Will Veta Health Notify You Of Changes To These Terms?
With the exception of the Arbitration Agreement (see “Dispute Resolution” section) included near the end of these Terms, Veta Health reserves the right to change or modify these Terms at any time without prior notice to you. If we materially change or modify these Terms, we will let you know by posting a new version of the Terms on our Site or Platform.
If you continue to use the Services after we have informed you of the changes, you agree to be bound by the modified Terms. If you do not accept the changes, you should immediately stop using the Services and delete all files associated with the Services on your computer and/or mobile device.
Who Owns The Services And Personal Data?
Services Ownership and Use.
Veta Health owns the Services, including all content and functionality you access through the Services. Subject to your compliance with these Terms, Veta Health grants you a non-exclusive, non-sublicensable, revocable, non-transferable license to use the Services by registering for and using the Platform.
THE SERVICES ARE FOR YOUR PERSONAL AND NON-COMMERCIAL USE ONLY AND YOU MAY NOT RESELL OR SUBLICENSE YOUR ACCESS TO THE SERVICES. You may not use the Services for any other purpose than what is allowed under these Terms without Veta Health’s express written permission.
You may not use Veta Health’s name, trademarks, service marks, or logos, or those of third parties appearing on the Services in any advertising or publicity or to otherwise indicate Veta Health’s or such third party’s sponsorship or affiliation with any product or service without express written permission from Veta Health or such third party.
Personal Data Ownership and Use.
You own your Personal Data (as defined in the Patient Privacy Policy) and any other information you submit on or through the Services (collectively, “User Information”). If you are entering someone else’s information into the Services, you represent and warrant that you have permission to do so. For us to provide you with the Services, you grant to Veta Health a perpetual, non-exclusive, fully paid and royalty-free, transferable, sublicensable, worldwide license to use your User Information for the purpose of providing the Services, subject to the restrictions in the Patient Privacy Policy. You also agree to allow Veta Health to de-identify and anonymize your User Information, including, without limitation, your personal health information in accordance with our Patient Privacy Policy, and to use or disclose such de-identified information for any purpose.
What Are You Not Allowed To Do With The Services?
You may use the Services only for lawful purposes and in accordance with these Terms. In addition, we impose certain restrictions on your use of the Services. While using the Services, you shall not:
- Provide false, misleading, or inaccurate information to us or any other user;
- Use the Services (i) for any commercial purpose; (ii) for the benefit of any third party; or (iii) in any manner not permitted by these Terms;
- Impersonate or attempt to impersonate us, one of our employees, another user, or any other person or entity (including, without limitation, by using e-mail addresses or screen names associated with any of the foregoing);
- Use or attempt to use any manual process, engine, software, tool, agent, or other device or mechanism (including, without limitation, browsers, spiders, robots, avatars, or intelligent agents) to harvest, monitor, or otherwise collect information from the Services for any use, including, without limitation, use on third-party websites, without our consent;
- Use the Services in any manner that could disable, overburden, damage, or impair the Services or interfere with any other party's use of the Services, including their ability to use the Services;
- Access content or data not intended for you, or log onto a server or account that you are not authorized to access;
- Violate any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the U.S. or other countries);
- Attempt to probe, scan, or test the vulnerability of the Services or any associated system or network, or breach security or authentication measures without proper authorization;
- Interfere or attempt to interfere with the use or functionality of the Services by any other user, host, or network, including, without limitation, by means of submitting a virus, trojan horse, worm, logic bomb or other material, which is malicious or technologically harmful, overloading, "flooding," "spamming," "mail bombing," or "crashing";
- Forge any TCP/IP packet header or any part of the header information in any e-mail or in any uploading or posting to, or transmission, display, performance, or distribution by means of, the Services;
- Post or transmit any unsolicited advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation;
- Post, upload, publish, submit, or transmit any content that: (i) infringes, misappropriates, or violates a third party’s patent, copyright, trademark, trade secret, moral rights, or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading, or deceptive; (iv) is defamatory, obscene, pornographic, vulgar, or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment, or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any person or entity; or (vii) promotes illegal or harmful activities or substances;
- Exploit, harm, or attempt to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise;
- Avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by us, you, or any other third-party (including another user) to protect the Services;
- Attempt to modify, reverse-engineer, decompile, disassemble, or otherwise reduce or attempt to reduce to a human-perceivable form any of the source code used by us in providing the Services. Any violation of this section may subject you to civil and/or criminal liability;
- Engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm us or users of the Services or expose them to liability, or otherwise interfere with or attempt to interfere with the proper working of the Services; or
- Encourage or enable any other individual to do any of the above.
Veta Health is not obligated to monitor your use of the Services, but we may do so to ensure your compliance with these Terms, and/or to respond to law enforcement or other government agencies if and when we are required to. Veta Health reserves the right to suspend or terminate your use of the Services without notice to you if you partake in any of the prohibited uses described above.
How Should You Protect Your Login Information?
The Services are designed to require users to create a username and password to access and use the Services. Your username and password are, collectively, your “User Credentials.” you are solely responsible for (i) maintaining the strict confidentiality of your User Credentials, (ii) not allowing another person to use your User Credentials to access the Services, and (iii) any and all damages or losses that may be incurred or suffered as a result of any activities that occur under your User Credentials, regardless of whether you were aware of those activities. You agree to immediately notify Veta Health in writing by email of any unauthorized use of your User Credentials or any other compromise of the security of your User Account.
While it is possible for users to maintain multiple User Accounts, we may track multiple accounts from single or multiple computers as one account when determining whether these Terms have been violated. If the Terms are violated severely enough to warrant the banning of one account, all known accounts shared between a single or multiple users who use the same computer may also be banned for the actions of the violating account at Veta Health’s discretion. Because of this rule, it is highly recommended that users neither share their accounts with others nor share their computers used to access the Services with others, as the actions of some other person could directly impact all known shared message board accounts.
WE WILL NOT BE LIABLE FOR ANY LOSS THAT YOU INCUR AS A RESULT OF SOMEONE ELSE USING YOUR PASSWORD, EITHER WITH OR WITHOUT YOUR KNOWLEDGE. WE ARE NOT AND SHALL NOT BE LIABLE FOR ANY HARM ARISING FROM OR RELATING TO THE THEFT OF YOUR USER CREDENTIALS AND/OR ANY RESULTING ACCESS TO YOUR PERSONAL DATA, YOUR DISCLOSURE OF YOUR USER CREDENTIALS, OR THE USE OF YOUR USER CREDENTIALS BY ANOTHER PERSON OR ENTITY REGARDLESS OF WHETHER YOU WERE AWARE OF SUCH USE.
You may be held liable for any losses incurred by Veta Health and/or its affiliates, officers, directors, and representatives due to someone else’s use of your User Account or password, regardless of whether you were aware of such use.
How Does Veta Health Protect Your Privacy?
Veta Health values your privacy and is committed to keeping your Personal Data confidential. Please see our Patient Privacy Policy for an explanation of our privacy practices, the data we collect from you, how we use that data, and your rights regarding your data. By clicking “I Agree,” accessing or using the Services, or by downloading, viewing, or uploading any content through the Services, you acknowledge and agree to the provisions of the Patient Privacy Policy and affirm that the Patient Privacy Policy is a part of these Terms.
By using the Services and accepting these Terms, you further acknowledge that Veta Health may share your Personal Data with third parties as described in the Patient Privacy Policy, and will seek your consent before doing so where required by law.
We are not responsible for nor liable to you or any third party for a third party’s treatment of Personal Data, including any collection, use, disclosure, storage, loss, theft, or misuse of Personal Data, whether or not such treatment violates applicable law.
Please be aware that our Patient Privacy Policy does not address how healthcare providers with whom you share information collected, generated, or stored via the Services may further use and disclose your health information. Your provider’s Notice of Privacy Practices should be publicly available and is usually located on their website. Veta Health’s Patient Privacy Policy does not apply to the collection, use, disclosure, or treatment of your Personal Data directly by any provider, clinician, researcher, caregiver, or other healthcare professional and/or entity. You expressly acknowledge and agree that Veta Health is neither responsible for nor liable to you or any third party for the treatment of your Personal Data by any such individual or entity, including any collection, use, disclosure, storage, loss, theft, or misuse of your Personal Data, whether or not such treatment violates applicable law or the provider’s Notice of Privacy Practices.
Computer Equipment And Internet Access
You are responsible for obtaining, installing, maintaining, and operating all software, hardware, or other equipment (collectively, "Systems") necessary for you to access and use the Services. This includes, without limitation, obtaining Internet services, using up to date web-browsers and the best commercially available encryption, antivirus, anti-spyware, and internet security software. You are responsible for the data security of the Systems used to access the Services and for the transmission and receipt of information using such Systems. We are not responsible for any errors or problems that arise from the malfunction or failure of the Internet or your Systems.
THERE ARE ALWAYS CERTAIN SECURITY AND ACCESS AVAILABILITY RISKS ASSOCIATED WITH USING OPEN NETWORKS SUCH AS THE INTERNET, AND YOU EXPRESSLY ASSUME SUCH RISKS.
Opting Out Of Communications From Veta Health
We may send communications, including emails, to you regarding your User Account and the Services. You can choose to filter any User Account and Services emails using your email settings, but we do not provide an option for you to opt out of these communications.
If you consent to receive marketing or other communications not related to your User Account or the Services, we will provide you with the option to opt out of such marketing communications within the applicable message.
Electronic Communications.
By maintaining a User Account and/or not opting out of receiving information from us, you knowingly consent to being contacted at the email address and/or phone number from Veta Health and its affiliates, or for Veta Health to use your mobile device number in accordance with our Patient Privacy Policy. For example, we share telephone numbers you provide to us with Twilio, Inc., a trusted third-party partner, for the purpose of sending you text messages with information relating to your account.
You represent that you have the authority to agree to receive text messages at the mobile phone number that you provide to us. Your mobile phone number may also be used for authenticating your account, facilitating your download of the Platform, sending you administrative messages relating to the Services, or providing you informational updates about services or products you may have requested. You further acknowledge that no purchase is required to opt-in to this service, and you may opt-out at any time by following instructions from Veta Health as described in the Patient Privacy Policy.
Not all mobile devices or handsets may be supported by this messaging service. Veta Health and any mobile carriers are not liable for delayed or undelivered messages. Message and data rates may apply to any text messages. Message frequency depends on the nature of your request. You agree to be responsible for all costs, charges, and fees you incur from your service or device provider as a result of choosing to receive such messages.
Third Parties And Third-Party Sites
Third-Party Websites.
In the course of using the Services, you may be introduced to areas or features of the Services that allow you to access website that do not belong to and are not controlled by us (collectively, “Third-Party Sites”). If you choose to access one of these Third-Party Sites, you will leave our Site or Platform and be redirected to an environment owned and controlled by an external third party. You acknowledge and agree that the Third-Party Sites may have different privacy policies, terms of use, user guides, and/or business practices (collectively, “Third-Party Rules”) than us, and that your use of such Third-Party Sites is governed exclusively by the respective Third-Party Rules. We provide links to Third-Party Sites to you as a convenience, and we do not verify, make any representations, or take responsibility for such Third-Party Sites, including, without limitation, the truthfulness, accuracy, quality, or completeness of the content, application, links displayed, and/or any other activities conducted on or through such Third-Party Sites.
YOU AGREE THAT WE WILL NOT, UNDER ANY CIRCUMSTANCES, BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY GOODS, SERVICES, BUSINESS PRACTICES, INFORMATION, RESOURCES, APPLICATIONS, AND OTHER CONTENT (“Third Party Matters”) AVAILABLE ON OR THROUGH ANY THIRD-PARTY SITES OR THIRD-PARTY DEALINGS OR COMMUNICATIONS, OR FOR ANY HARM RELATED THERETO, OR FOR ANY DAMAGES OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH YOUR USE OR RELIANCE ON THE THIRD PARTY MATTERS.
Any reference in the Services to any product, service, publication, institution, organization of any third-party entity, or individual does not constitute or imply our endorsement or recommendation.
Third-Party Services.
To the extent any features, aspects, products, or services offered through the Services are provided, in whole or in part, by third parties (“Third-Party Services” as provided by “Third-Party Service Providers”), you may be subject to additional terms and conditions. To the extent applicable, you will receive a notification and have the opportunity to accept such terms and conditions. IF YOU DO NOT UNDERSTAND OR DO NOT AGREE TO BE BOUND BY THOSE ADDITIONAL TERMS AND CONDITIONS, DO NOT USE THE RELATED THIRD-PARTY SERVICES.
In the event of any inconsistency between terms of use relating to Third-Party Services and these Terms, those additional terms and conditions will control with respect to such Third-Party Services. Third-Party Service Providers may collect and use certain information about you, as specified in the Third-Party Service Provider’s privacy policies. Prior to providing information to any Third-Party Service Provider, you should review their privacy policy. IF YOU DO NOT UNDERSTAND OR DO NOT AGREE TO THE TERMS OF A THIRD-PARTY SERVICE PROVIDER’S PRIVACY POLICY OR TERMS OF USE, YOU SHOULD NOT USE THE RELATED THIRD-PARTY SERVICES. WE WILL NOT, UNDER ANY CIRCUMSTANCES, BE RESPONSIBLE OR LIABLE FOR ANY OF YOUR INFORMATION COLLECTED OR USED BY THIRD-PARTY SERVICE PROVIDERS.
Your Representations And Warranties
In addition to other representations and warranties contained throughout the Terms, you represent and warrant that your use of the Services will be in accordance with these Terms and all applicable laws, regulations, rules, and Veta Health policies and procedures (to the extent such policies and procedures are communicated to you). Specifically, YOU REPRESENT AND WARRANT THAT YOU ARE LEGALLY AUTHORIZED TO SHARE PERSONAL DATA (BELONGING TO YOURSELF OR OTHERS ON WHOSE BEHALF YOU ARE SUBMITTING SUCH PERSONAL DATA) WITH US.
You further represent and warrant that you will not hold Veta Health responsible for the quality, safety, or accuracy of the materials on the Site or Platform.
Warranty Disclaimers And Limitation Of Liability
No Warranties.
THE SERVICES ARE PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, VETA HEALTH EXPLICITLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. VETA HEALTH MAKES NO WARRANTY THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. VETA HEALTH MAKES NO WARRANTY REGARDING THE QUALITY OF ANY PRODUCTS, APPLICATION, OR MATERIALS ACCESSED OR PURCHASED THROUGH THE SITE OR PLATFORM OR THE ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS, OR RELIABILITY OF ANY CONTENT OBTAINED THROUGH THE SERVICES.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM VETA HEALTH OR THROUGH THE SERVICES OR MATERIALS, WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE IN THESE TERMS.
YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH THE SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICES, INCLUDING, WITHOUT LIMITATION, HEALTHCARE PROVIDERS, CLINICIANS, CAREGIVERS, OR AUTHORIZED THIRD PARTIES.
YOU UNDERSTAND THAT VETA HEALTH DOES NOT TAKE RESPONSIBILITY FOR SCREENING OR INQUIRY INTO THE BACKGROUND OF ANY USERS OF THE SERVICES, INCLUDING, WITHOUT LIMITATION, HEALTHCARE PROVIDERS AND/OR CLINICIANS/CAREGIVERS, NOR DOES VETA HEALTH VERIFY OR TAKE RESPONSIBILITY FOR THE STATEMENTS OF ANY SUCH USERS OF THE SERVICES. VETA HEALTH MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF USERS OF THE PLATFORM OR SERVICES, INCLUDING, WITHOUT LIMITATION, PROVIDERS AND/OR CLINICIANS/CAREGIVERS.
VETA HEALTH CANNOT ALWAYS FORESEE OR ANTICIPATE TECHNICAL OR OTHER DIFFICULTIES THAT MAY RESULT IN FAILURE TO OBTAIN DATA OR LOSS OF DATA, PERSONALIZATION SETTINGS, OR OTHER SERVICE INTERRUPTIONS. VETA HEALTH CANNOT ASSUME RESPONSIBILITY FOR THE TIMELINESS, ACCURACY, DELETION, NON-DELIVERY OR FAILURE TO STORE ANY USER DATA, COMMUNICATIONS, OR PERSONALIZATION SETTINGS. IT IS YOUR RESPONSIBILITY TO BACKUP ANY INFORMATION YOU ENTER INTO THE PLATFORM.
Your Responsibility for Loss or Damage.
YOU AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. YOU WILL NOT HOLD VETA HEALTH OR ITS THIRD-PARTY SERVICE PROVIDERS, LICENSORS, OR SUPPLIERS, AS APPLICABLE, RESPONSIBLE FOR ANY LOSS OR DAMAGE THAT RESULTS FROM YOUR ACCESS TO OR USE OF THE SERVICES, INCLUDING, WITHOUT LIMITATION, ANY LOSS OR DAMAGE TO ANY OF YOUR COMPUTERS, MOBILE DEVICES, OR DATA.
Limitation of Liability.
YOU ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE ENTIRE RISK ARISING OUT OF YOUR ACCESS TO AND USE OF THE SERVICES REMAINS WITH YOU. NEITHER VETA HEALTH NOR ANY OTHER PERSON OR ENTITY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICES WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE, OR THE COST OF SUBSTITUTE PRODUCTS OR APPLICATIONS, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES, OR FROM ANY COMMUNICATIONS, INTERACTIONS, OR MEETINGS WITH OTHER USERS OF THE SERVICES OR OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT VETA HEALTH HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH IN THESE TERMS IS FOUND TO HAVE FAILED IN MEETING ITS ESSENTIAL PURPOSE.
IF YOU ARE DISSATISFIED WITH THE SERVICES OR THESE TERMS, YOUR ONLY REMEDY IS TO DISCONTINUE USING THE SERVICES.
FOR THE AVOIDANCE OF DOUBT, IF YOU ARE DISSATISFIED WITH THE HEALTHCARE SERVICES YOU ARE RECEIVING FROM A HEALTHCARE PROVIDER, YOU MAY HAVE ADDITIONAL REMEDIES REGARDING THE PROVISION OF HEALTHCARE SERVICES.
YOU ACKNOWLEDGE THAT IF YOU USE THE SERVICES DURING OR IN RELATION TO AN EMERGENT, SERIOUS, OR LIFE-THREATENING CONDITION, SUCH USE IS AT YOUR SOLE RISK. VETA HEALTH IS NOT LIABLE TO YOU OR ANY PERSON FOR ANY DECISION MADE OR ACTION TAKEN IN RELIANCE UPON INFORMATION INCLUDED AS PART OF THE SERVICES.
VETA HEALTH IS NOT LIABLE TO ANY USER OR PERSON FOR ANY HARM CAUSED BY THE NEGLIGENCE OR MISCONDUCT OF ANY HEALTHCARE PROVIDERS OR CLINICIANS/CAREGIVERS, WHETHER OR NOT RELYING UPON INFORMATION COLLECTED, GENERATED, OR STORED VIA THE SERVICES.
BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH STATES, VETA HEALTH’S LIABILITY IS LIMITED AND WARRANTIES ARE EXCLUDED TO THE GREATEST EXTENT PERMITTED BY LAW, BUT SHALL, IN NO EVENT, EXCEED $100.00. ANY CLAIM ARISING FROM THE USAGE OF THE SERVICES MUST BE BROUGHT WITHIN TWO (2) YEARS OF THE OCCURRENCE OF THE EVENT FROM WHICH THE CLAIM AROSE.
Indemnification
YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS VETA HEALTH AND ITS REPRESENTATIVES FROM ANY LIABILITY, LOSS, CLAIM, SUIT, DAMAGE, AND EXPENSE (INCLUDING REASONABLE ATTORNEYS' FEES AND EXPENSES) ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR ACCESS TO OR USE OF THE SERVICES, YOUR VIOLATION OF THESE TERMS, OR ANY NEGLIGENT OR WRONGFUL CONDUCT BY YOU OR RELATED TO YOUR USER ACCOUNT BY YOU OR ANY OTHER PERSON ACCESSING THE SERVICES THROUGH YOUR USER ACCOUNT, REGARDLESS OF WHETHER YOU WERE AWARE OF SUCH USE.
IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH STATES: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.”
User-Provided Content And Feedback
User-Provided Content and License to Use.
With the exception of the Personal Data belonging to users located in the European Union, by generating content and other materials to the Services, you automatically grant the right to Veta Health to use, copy, modify, adapt or publish the content that you message, including for purposes of advertising and publicity on the Site and Platform and elsewhere. Veta Health is under no obligation to pay you for your messaging. By your messaging, you receive consideration in terms of the publication of your message and the goodwill surrounding your content.
You are solely responsible for all materials, whether publicly messaged or privately transmitted, that you upload, message, email, transmit, or otherwise make available on our Platform (“User-Provided Content”). You certify that you own all intellectual property rights in User-Provided Content. You grant us, our affiliates, and our partners a worldwide, irrevocable, royalty-free, nonexclusive, sublicensable license to use, reproduce, create derivative works of, distribute, publicly perform, publicly display, transfer, transmit, distribute, and publish User-Provided Content and subsequent versions of User-Provided Content for the purposes of (i) displaying User-Provided Content on our Site and Platform, (ii) distributing User-Provided Content either electronically or via other media, to users seeking to download or otherwise acquiring it, and/or (iii) storing User-Provided Content in a remote database accessible by end users, for a charge. This license shall apply to the distribution and the storage of User-Provided Content in any form, medium, or technology now known or later developed, including print publication.
You acknowledge that we are not responsible or liable to you or to any third party for the content or accuracy of User-Provided Content. We do not control the communications, information, or files uploaded by users on the Site or Platform. You may be exposed to content that you find offensive, indecent, or objectionable, or that is inaccurate, and you bear all risks associated with using that content. You understand that we have no obligation to monitor any areas of the Services through which users can post User-Provided Content. However, we reserve the right, in our sole discretion, to screen User-Provided Content and to edit, move, delete, and/or refuse to accept any User-Provided Content that in our judgment violates these Terms or is otherwise objectionable, whether for legal or other reasons.
Feedback.
We welcome and encourage you to provide feedback, comments, and suggestions for improvements to the Platform and Services (“
Feedback”). You may submit Feedback by emailing us at
compliance@myvetahealth.com You acknowledge and agree that if you submit any Feedback to us, you grant to us a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sub-licensable, and transferable license under any and all intellectual property rights that you own or control to use, copy, modify, create derivative works based upon, and otherwise exploit the Feedback for any purpose.
User Account Termination
If you breach any of these Terms, we may suspend or disable your User Account or terminate your access to the Services without prior notice to you. There may be other instances where we may need to terminate your access to the Services that are not related to any of your actions or inactions. We reserve the right to terminate your access to and use of the Platform and Services and materials at any time, with or without cause.
If you wish to terminate your User Account, please contact Veta Health at
support@myvetahealth.com, immediately discontinue your use of the Services, and delete all files associated with the Services from your computer or mobile device.
Dispute Resolution
*PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR RIGHTS*
You agree that any dispute between you and Veta Health arising out of or relating to these Terms will be governed by the dispute resolution procedure outlined below. We want to address your concerns without needing a formal legal case, so we have included a tiered dispute resolution process. This Dispute Resolution section may be modified by written agreement between you and Veta Health.
Informal Dispute Resolution.
Before filing a claim against Veta Health, you agree to try to resolve the dispute informally by contacting
compliance@myvetahealth.com. Most concerns can be resolved quickly and to your satisfaction through email. If a dispute is not resolved within thirty (30) days after submission, you may bring a formal proceeding, as outlined below.
Arbitration Agreement.
In the unlikely event that our support team is unable to resolve a complaint you may have (or if we have not been able to resolve a dispute with you after attempting to do so informally), including, but not limited to, any alleged breach of these Terms, you agree to resolve the dispute through binding arbitration. Arbitration, which is often less expensive, faster, and less formal than a lawsuit in court, uses a neutral arbitrator instead of a judge or jury. Arbitrators can award the same damages and relief that a court can award, and may, but do not have to, award legal fees, arbitrator’s fees and costs, and other costs incurred by the party that does not win the dispute. You agree that any dispute will be exclusively, fully, and finally resolved using binding arbitration.
Arbitration Procedure.
You and Veta Health agree that the U.S. Federal Arbitration Act governs the interpretation and enforcement of this Dispute Resolution section. All arbitration proceedings must occur under the Rules of Arbitration of the American Arbitration Association applying Florida law.
The arbitration shall be conducted by telephone, online, and/or be solely based on written submissions—the specific manner to be chosen by the party initiating the arbitration. The arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties. Any judgment on the award rendered by the arbitrator(s) may be entered in any court of competent jurisdiction.
Any claim or dispute arising under these Terms must be initiated by arbitration within two (2) years from its accrual date. Any claim or dispute initiated two (2) years or longer from its accrual date shall be time-barred and dismissed.
Users in the Netherlands: If you are located in the Netherlands, you will be granted one month after the moment Veta Health has invoked this arbitration clause to indicate that you wish the relevant claim to be settled before the competent court instead of the arbitrator, in which case the claim will be handled by that court.
Cost of Arbitration.
You and Veta Health shall each pay 50% of all mediator and/or arbitrator costs, expenses, and fees incurred in connection with mediating and/or arbitrating under these Terms.
Exceptions to Agreement to Arbitrate.
Veta Health may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Services or infringement of intellectual property rights (for example, trademark, trade secret, copyright, or patent rights) without first engaging in the informal dispute-resolution process described above.
YOU MAY ONLY RESOLVE DISPUTES WITH VETA HEALTH ON AN INDIVIDUAL BASIS, AND MAY NOT BRING A CLAIM AS A PLAINTIFF OR A CLASS MEMBER IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. CLASS ARBITRATIONS, CLASS ACTIONS, PRIVATE ATTORNEY GENERAL ACTIONS, AND CONSOLIDATION WITH OTHER ARBITRATIONS ARE NOT ALLOWED UNDER THESE TERMS.
Opt Out of Alternative Dispute Resolution Process.
Notwithstanding the above, you can decline or “opt out” of the alternative dispute resolution process described above by contacting compliance@myvetahealth.com within 30 days of first accepting these Terms and stating that you (first and last name) decline this dispute resolution process. YOU UNDERSTAND AND AGREE THAT, BY NOT OPTING OUT OF THE ALTERNATIVE DISPUTE RESOLUTION PROCESS DESCRIBED, YOU WAIVE ANY RIGHT TO A JURY TRIAL TO WHICH YOU MAY OTHERWISE BE ENTITLED IN CONNECTION WITH ANY ACTION OR LITIGATION IN ANY WAY ARISING OUT OF OR RELATED TO THESE TERMS.
If you opt out of the dispute resolution process described in this section, or if any matter is otherwise determined not to be subject to such dispute resolution process, you submit to the exclusive jurisdiction of any state or federal court sitting in the State of Florida within twenty-five (25) miles of [Miami Dade], Florida in any legal proceeding arising out of or relating to these Terms. You agree that any and all claims and matters arising out of these Terms, unless subject to the dispute resolution process described above, may be heard and determined in any such court, and you waive any right to object to such filing on grounds of improper venue, forum non-conveniens, or other venue-related grounds, unless such objection asserts that the claim or matter in dispute is subject to determination through the dispute resolution process described above.
General Contract Terms
Entire Agreement.
These Terms, the Patient Privacy Policy, and any other terms incorporated by reference, constitute the entire and exclusive understanding and agreement between Veta Health and you regarding the Services, and these Terms supersede and replace any and all prior oral or written understandings or agreements between Veta Health and you regarding the Services.
Governing Law.
These Terms shall be governed by the laws of the State of Florida without reference to its conflict of laws provisions.
Assignment.
You may not assign or transfer these Terms, by operation of law or otherwise, without Veta Health’s prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and of no effect. Veta Health may assign or transfer these Terms, at its sole discretion, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.
Notices.
Any notices or other communications permitted or required under these Terms, including those regarding modifications to these Terms, will be in writing and given: (i) by Veta Health via email (in each case to the address that you provide); and/or (ii) by posting to the Site, Platform, or your User Account. For notices made by email, the notice will be effective as of the date the notice is first transmitted. You agree that any notice received from Veta Health electronically satisfies any legal requirement that such notice be in writing. YOU ALONE ARE RESPONSIBLE FOR ENSURING THAT YOUR EMAIL ADDRESS ON FILE WITH VETA HEALTH IS ACCURATE AND CURRENT, AND NOTICE TO YOU SHALL BE DEEMED EFFECTIVE UPON THE SENDING OF AN EMAIL TO THE ADDRESS WE HAVE ON FILE.
You shall give any notice to Veta Health by email to:
compliance@myvetahealth.com. Notice to Veta Health shall be effective upon receipt of notice by Veta Health.
No Inadvertent Waiver.
The failure of Veta Health to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Veta Health.
Severability.
If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions of these Terms remain in full force, provided that the essential terms and conditions remain valid, binding, and enforceable and the economic and legal substance of the transactions contemplated by these Terms are materially preserved.
Intellectual Property Rights.
Except as otherwise expressly stated, all Content (defined below) appearing on the Services is the copyrighted work of Veta Health or its third-party content providers, and is protected by United States and international copyright, trademark, patent, intellectual property, and other laws. “Content” includes any photos, images, graphics, video, audio, data, text, comments, software, works of authorship of any kind, and other information, content, or other materials that are posted, generated, provided, or otherwise made available through the Site or Platform and their underlying technology. You may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works of, distribute, publicly perform, publicly display, or in any way exploit any of the materials or content on our Site or Platform in whole or in part.
Permission for all other uses of Content, service marks, trademarks, logos, trade dress or other intellectual property contained herein, including reproducing and distributing multiple copies or using Content, service marks, trademarks, logos, trade dress or other intellectual property on any other website or networked computer or linking to any page at the Service, must be obtained from Veta Health or the appropriate rights owner in advance; otherwise, such use is prohibited. Requests for such authorization from Veta Health should be submitted via an email to
compliance@myvetahealth.com. All design rights, databases and compilation and other intellectual property rights associated with the Services, in each case whether registered or unregistered, and related goodwill, are proprietary to Veta Health. All individual articles, content and other elements comprising our Services are also copyrighted works
Remedies.
Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise. If, for any reason, a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the other provisions of these Terms will remain in full force and effect.
Copyright Infringement Complaints.
We disclaim any responsibility or liability for copyrighted materials posted on the Site and Platform. Pursuant to Title 17, United States Code, Section 512(c)(2), if you believe that your work has been copied in a way that constitutes copyright infringement, are authorized to act on behalf of a copyright owner, or authorized to act under any exclusive right under copyright, please send a report of the alleged copyright infringement to the address below. To be effective, all notifications must comply with applicable law.
Copyright Officer
Veta Health,
Inc.3109 Grand Ave #279
Miami FL 33133
Email:
compliance@myvetahealth.comContacting Veta Health.
Please feel free to contact us if you have any questions about these Terms and/or any other documents referenced in these Terms. You may contact us at
compliance@myvetahealth.com or at our mailing address:
Veta Health,
Inc.3109 Grand Ave #279
Miami FL 33133
